Shipping and Returns
Security Camera Agent will repair or replace (at our option), without charge, any product proven defective in material or workmanship during the warranty period. The warranty period for specific product types is listed below.
– All Dahua and Pro Series DVRs – 1 Year
– All Security Cameras and accessories – 1 Year.
All Security Camera Agent products are warrantied by Security Camera Agent, all other products are warrantied by their respective manufacturer.
Damage caused by reason of misuse, negligence, alteration, normal wear, acts of God or accident are not covered under this warranty.
Security Camera Agent assumes no risk and shall not be subject to liability for damages or loss resulting from the specific use or application made of products.
30-day “NO Questions Asked” Return Policy:
Security Camera Agent will accept returns of new, unopened items within 30 days of the shipping date for Store Credit(excluding shipping expense). This store credit can be used to purchase any items on our website. Store credits will be valid for 90 days and must be used by that time or the store credits will expire. An RMA number is required before shipping the return back to us. Getting the RMA is simple, just call us. Only new and unopened items will be accepted under this 30-day return policy. Products that show any signs of wear, or that are not packaged like new with all accessories and manuals will NOT be accepted under this return policy. After the 30 day grace period all items are subject to the General Return Policy below.
Certain items are excluded for the 30 day return policy, this includes all Explosion Proof security products and housings and boxes of bulk cable. Any special orders are also non returnable.
General Return Policy:
Used, opened items within the warranty period from the original ship date may only be returned if the item is defective. If you believe a product is defective, you are required to contact us for instructions and an RMA(Return Material Authorization) will be issued if Technical Support deems necessary. To get the RMA, please call us. Any return sent without prior authorization will be denied, automatically returned without prior notice, and a handling fee will be accessed. Technical Support will issue an RMA number. Please place this RMA number on the outside of your packaging, not on the item’s packaging. Under no circumstances will returns be accepted if the original package and original parts/contents are not maintained, the packaging has any writings or markings or if the product has been modified or altered. Any missing items from the original package will be charged on a per item basis. RMAs are valid 10 days from the date of authorization. This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation. Buyer is responsible for all shipping and insurance charges on the return and Security Camera Agent will provide shipping back to the customer within the Continental USA. For International orders ALL shipping charges will be paid by the customer. Products should be mailed back prepaid by insured parcel post to Security Camera Agent. If the parcel was not insured and the return refused, the buyer is responsible for any loss or damage.
Upon Security Camera Agent receiving an authorized RMA, all returned items will be tested to confirm suspected defects. If the unit in question is found defective, the unit will be repaired or a replacement unit of the same or comparable model will be shipped to the buyer at our expense Ground delivery Continental USA only. Expedited shipping is available at the buyer’s expense. When the defective item refers to an out-of-stock or discontinued item, store credit will be issued. If the unit is tested and ultimately deemed not defective, it will be shipped back to the buyer at the buyer’s expense.
RMA SHIPPING INSTRUCTIONS
Please keep our inner and outer packaging when processing a return. Shipping a DVR protected only by the “DVR” packaging and omitting the additional outer packaging is unacceptable. Major couriers are not gentle with product. Please return any item using all packaging and boxes that we originally sent you. Never apply address markings or RMA markings to a DVR or camera box. Apply all markings to the “outer” packaging. If a return is shipped back properly no additional charges will be deducted from your store credit. If we are required to purchase a new box for certain items, or replace missing accessories then there will be a minimum of a 20% restock fee and possibly more depending on the extent of the material costs. This cost will be deducted from your store credit. Avoid unnecessary expense and simply ship using inner and outer packaging and include all original accessories.
Advanced replacements for suspected defective products may be purchased only under the following circumstances:
-If the item can be repaired, the defective item will be repaired and sent back to the buyer and no credit of any kind will be refunded on the advanced replacement.
-If the item being returned is found NOT defective, the non-defective item will be sent back to the buyer at the buyer’s expense and no credit of any kind will be refunded on the advanced replacement
-If the advanced replacement was purchased on a credit card, we will apply credit back to that same credit card upon verification of the non-repairable defect. If an advanced replacement is purchased with any other method (cash, COD, etc.) we will apply account credit.
The suspected defective item must be returned within 10 days.
If a shipment is returned back to Security Camera Agent for failure to pickup or insufficient funds the original shipping charge, return shipping charge, any associated COD fees, and a 10-25% processing fee may be assessed.
Security Camera Agent makes no further warranty, express or implied, including any warranty of merchantability or fitness. In no event will Security Camera Agent be responsible for any incidental or consequential damages, including damage to any closed circuit video equipment. Unless otherwise noted, all refunds will be issued in the form of a store credit. Only in the event that the products ordered are not available, a refund will be issued at the customer’s request.
Note: All Store Credits expire within 90 days of issue. (No credits issued on shipping charges)
Legal Status of Products
It is the responsibility of the buyer to ascertain and comply with all applicable local, state and federal laws in regard to the profession and use of any items purchased. Consult an attorney regarding such laws before placing an order. Check your local state law for audio recording. By placing an order, the buyer represents that he or she is of legal age and agrees to use the product only in a lawful manner. We assume no liability associated with product usage.
By placing an order, the buyer signifies agreement to these terms. All information on this site, the description of products, products design and/or the terms are subject to change without prior notice.